Appointment FAQ's

Appointment types

We have complied a list of the most frequently asked questions about our appointment system. Hopefully this will answer your questions!

How do I book an appointment?

To book an appointment, please ring reception on 01803 855897.

You can pre-book routine appointment up to 2 weeks in advance or you can request a "same day" appointment. Our daily medical team operates a daily triage system to ensure that anyone who needs to be seen that day will be and if you wish to speak to a doctor, we offer telephone consultations (saves you travel and time).

At what time of the day can I phone for an appointment?

Any time from 8am onwards but the later the call, the less choice there will be for that day.

What if I cannot see the doctor of my choice?

We try to offer you an appointment with the doctor of your choice but if all free appointments are taken you may have to see someone else. Please remember doctors do have to go away on courses and holidays and even doctors get ill sometimes....so sometimes your doctor will not be available.

What happens if I need a same day appointment but the surgery is fully booked?

We will arrange for a doctor to phone you back at the earliest opportunity to assess your problem and you will be seen on the same day if the doctor decides it is necessary.

If I can't see a doctor, can I see a nurse?

It will help us find you a suitable appointment if you can give us some idea of the problem. In addition to our eight doctors, reception may be able to offer you a suitable appointment with either our nurse practitioner or one of the nursing team.

What if I am at work and can only make certain times of the day?

We try to keep some later appointment free but remember your employers should allow you time off to visit the doctors.

What if I want / need to see a female doctor?

We will do our best but our female doctors are a scarce resource and there is a limit to the number of patients they can see in a day. If an appointment is available you will be offered one.

Please remember the more restrictive your request for an appointment, the less likely it is that your request can be met.

How can I help?

When booking a nurse appointment you will be asked what type of procedure you require (e.g., a dressing, ear syringe, travel advice etc) as different procedures need different amounts of time. Please remember that receptionist need this information in order to allow you sufficient time, you won't be asked for details of your medical condition!

If you are unable to attend your appointment, please give us plenty of notice so that e are able to offer it to someone else.

Please be patient if surgeries over-run, next time it may be you who needs the extra consultation time.

If you need to see a doctor downstairs at our Galmpton surgery, please inform reception when booking your appointment.