Patient Information

Verbal or Physical Abuse

We operate a zero tolerance policy to anyone who is verbally or physically threatening or aggressive towards staff and we reserve the right to ask anyone who abuses us to leave the premises. This policy follows the guidelines set out by Torbay Primary Care Trust.

As a busy practice we handle many thousands of surgery appointments every year. If the surgery seems busy, please bear in mind that the NHS doctors have limited time and little or no control over the increasing demand for their services.

Outside of Hours / Emergencies

If you have an urgent medical problem that cannot wait until the next day, please call Devon Doctors on Call via the message on our telephone answering machine. Note: This will require making two telephone calls.

Alternatively for general advice from a nurse call NHS Direct on 0845 46 47.

However in the case of a life threatening emergency always call 999.

Emergency Visits

If the problem needs a doctor straight away, make this quite clear to the receptionist. In certain circumstances an ambulance will also be summoned.

Telephone Advice

Telephone advice is available via the Daily Medical Team. Calls are taken from 8am until 11.30am Mon-Fri. If the Daily Medical Team is not appropriate, you are also able to leave a message for a particular doctor.

If you wish to speak to your doctor or leave a message, please try and phone between 09:00am and 12:00 noon. Please ask to speak to his/her secretary. You will need to leave a contact number and the times you are available. The Doctor will phone you back, but it may not always be on the same day.

Disabled Patients

There is access and toilet facilities for the disabled.

Brixham Hospital

Brixham Hospital has GP beds as well as being a minor injury unit. It is run by the GPs with nursing staff. There is no resident doctor. Two of our GPs perform Minor Surgery at the Hospital. There are physiotherapy facilities via self referral and X-Ray facilities via GP referral.

Casualty Service

The nearest Minor Injuries unit is at Brixham Hospital although this facility is not always available. Torbay Hospital is the nearest major accident centre.

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