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Admin Team
Our admin team work hard behind the scenes undertaking a
wide variety of tasks. This includes typing letters,
processing referral requests, taking messages for doctors,
entering clinical data and sending out the letters you
receive to name just a few.
 Helen
Shelley
 Simon
 Reception Team
Our Reception Team are your first contact with the
surgery. We have a hard working, dedicated team who are
here to help you. Reception duties include taking calls
from patients and healthcare professionals, making
appointments, processing prescription requests and dealing
with your test results.
Please bear in mind that reception implement processes
that are determined by the doctors here at Compass House
aimed at facilitating your enquiry. In addition to a
Doctor and Nurse, reception have an important role within
the Daily Medical Team.
Polite Reminder:
Please bear in mind that receptionists are carrying out
their duties as per their contract with the surgery. If
a receptionist advises that she cannot help any further
with your query, this is not because he/she does not
want to, but because they are not allowed or do not have
the means to help you any further. Receptionists,
although having basic medical training, are not doctors
and cannot tell you exactly what your blood test result
means unless a GP has instructed them to do so.
We are noticing an increasing in verbal abuse towards
our receptionists. We run a Zero Tolerance Policy on
violent and abusive patients. If you are found to be
abusive or violent towards reception or any member of
staff, you could be struck off our list.
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